Troubleshooting Missing Content

Diagnose common reasons content may not appear in your automated newsletters.

If an expected article is not appearing in your automated newsletter, the issue is typically related to content filtering settings, publish dates, or send requirements.

This guide covers the most common reasons content may be excluded.

The Article Was Already Sent

By default, Feedotter tracks content that has previously been sent by an automation.

If the Published Date Filter is enabled, Feedotter also enables the Previously Sent Posts Filter, which prevents the same article from being included in future sends.

If an article was already delivered by the automation, it may be excluded from subsequent emails.

The Article Was Published Before the Last Send Date

When the Published Date Filter is enabled, Feedotter compares each article's published date against the automation's last send date.

Articles published before the last send date are not considered new and will not be included.

To learn more, see Published Date Filter.

The Article Has a Future Published Date

To reduce errors, Feedotter ignores content with a published date that is in the future.

Include Future-Dated Content

If you need future-dated content to appear in your newsletter, turn off the Published Date Filter and Require New Content to Send.

This allows Feedotter to include content regardless of whether it qualifies as new based on its published date.

Note: Using these settings may also allow previously published content to appear in your emails.

Require New Content to Send Is Enabled

When Require New Content to Send is enabled, Feedotter only generates an email when at least one qualifying article is considered new.

If no new content is found, the automation skips the send.

This behavior is expected and helps prevent empty newsletters.

To learn more, see Require New Content to Send.

Max Posts Limit Reached

The Number of posts to display setting controls the maximum number of articles included in each email.

If more qualifying articles are available than the configured limit, some content may be excluded.

For example:

• Max Posts = 5

• 10 qualifying articles exist

Only 5 articles can appear in the generated email.

The Content Source Is Not Returning the Article

If an article is missing entirely from the content source, Feedotter cannot include it in the newsletter.

Verify that:

• The article appears in the RSS feed or content source

• The feed is accessible

• The article contains the expected publish date and metadata

You can use the Feed URL Checker under Settings > Tools to verify that Feedotter can access the feed.

Still Need Help?

If content is still not appearing as expected, contact the Feedotter team at [e-mail] and include:

• The automation name

• The article URL

• The expected send date

• Screenshots of any relevant settings

This information helps our team investigate more quickly.