How do I contact support?

Our friendly support team is here to help. Learn what information to share and when can you an expect a response.

There are two ways to get in touch with us:

  1. You can email directly.

  2. You can submit a support request via the FeedOtter app. When you're logged in, click on the Ask a question button or the Help icon in the sidebar.

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

  • If your support request relates to a specific campaign, please make sure to include a link to it.

  • Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.

  • If you are running into an error message, please pass along the error message in full.

  • Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!

When will I get a response?

We aim to respond to every message within 1 business day. At busy times this might not be possible, but we'll always get back to you as soon as we are able!

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