> For the complete documentation index, see [llms.txt](https://docs.feedotter.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.feedotter.com/faq/how-do-i-contact-support.md).

# How do I contact support?

Our friendly support team is here to help. Learn what information to share and when can you an expect a response.

There are two ways to get in touch with us:

1. You can email <success@feedotter.com> directly.
2. You can submit a support request via the FeedOtter app. When you're logged in, navigate to the upper right corner of the screen. Under **Support**, click "Contact Support."&#x20;

<figure><img src="https://2086102864-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIdHBGk8cqznUpEqm5g1U%2Fuploads%2FZIIQJwsM5O8unX2kgiL3%2Fimage.png?alt=media&amp;token=5affc002-1dd4-4004-bd83-6fd7d7e832df" alt=""><figcaption></figcaption></figure>

## What information should I share?

To help *us* help *you* as efficiently as possible, please be sure to send us all relevant details:

* If your support request relates to a specific campaign, please make sure to include a link to it.
* Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.
* If you are running into an error message, please pass along the error message in full.
* Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!

## When will I get a response?

We aim to respond to every message within 1 business day. During busy times, this might not be possible, but we will always get back to you as soon as we are able! We appreciate your patience.&#x20;