> For the complete documentation index, see [llms.txt](https://docs.feedotter.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.feedotter.com/integrations/pardot-account-engagement/faq/salesforce-ip-whitelisting.md).

# Salesforce IP Whitelisting

Ensure Salesforce and FeedOtter can communnicate through advanced security configuration

Some Salesforce accounts may have an IP address whitelist for connected apps and/or users.  If you receive an error when trying to send emails from FeedOtter after completing the steps above, please contact your Salesforce admin and ask them to whitelist our IP address: **104.236.230.137**

### **Connected App Management**

If you are a Salesforce admin you may wish to troubleshoot/inspect the FeedOtter connected app from time to time (not necessary).  To view our connected app:

1. In Salesforce navigate to **Setup** > **Connected Apps** > **Manage Connected Apps**
2. Our app will be labeled **FeedOtter Prod Env**
3. The working entry should look similar to the screenshot below

<figure><img src="https://2086102864-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIdHBGk8cqznUpEqm5g1U%2Fuploads%2F4OPqiKBW9jUno1luBgQE%2F2022-11-03_10h32_52.png?alt=media&amp;token=6b0897df-bec3-44e0-b716-b586d5640931" alt=""><figcaption></figcaption></figure>

### **Troubleshooting**

**Business Id -** If you are on a legacy version of Pardot, you may need to request your Business Id from a Pardot/Account Engagement support representative.