Salesforce IP Whitelisting

Ensure Salesforce and FeedOtter can communnicate through advanced security configuration

Some Salesforce accounts may have an IP address whitelist for connected apps and/or users. If you receive an error when trying to send emails from FeedOtter after completing the steps above, please contact your Salesforce admin and ask them to whitelist our IP address: 104.236.230.137

Connected App Management

If you are a Salesforce admin you may wish to troubleshoot/inspect the FeedOtter connected app from time to time (not necessary). To view our connected app:

1. In Salesforce navigate to Setup > Connected Apps > Manage Connected Apps

2. Our app will be labeled FeedOtter Prod Env

3. The working entry should look similar to the screenshot below

Troubleshooting

Business Id - If you are on a legacy version of Pardot, you may need to request your Business Id from a Pardot/Account Engagement support representative.