Salesforce IP Whitelisting
Ensure Salesforce and FeedOtter can communnicate through advanced security configuration
Some Salesforce accounts may have an IP address whitelist for connected apps and/or users. If you receive an error when trying to send emails from FeedOtter after completing the steps above, please contact your Salesforce admin and ask them to whitelist our IP address: 104.236.230.137
Connected App Management
If you are a Salesforce admin you may wish to troubleshoot/inspect the FeedOtter connected app from time to time (not necessary). To view our connected app:
In Salesforce navigate to Setup > Connected Apps > Manage Connected Apps
Our app will be labeled FeedOtter Prod Env
The working entry should look similar to the screenshot below
Troubleshooting
Business Id - If you are on a legacy version of Pardot, you may need to request your Business Id from a Pardot/Account Engagement support representative.
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